CEIVA Energy helps National Grid customers save 20% more energy

CEIVA’s Entryway

CEIVA Energy announced it has helped more than 1,000 National Grid customers save 20 percent more electricity during times of peak demand.

The findings are from National Grid’s Smart Energy Solutions Program, which deploys smart energy technology, advanced infrastructure and tiered energy rates to help electric customers in Worcester, Mass., reduce their energy bill and support demand response programs.

Launched in January 2015, the Smart Energy Solutions program deployed CEIVA’s Entryway–a demand response management system that allows utilities to dynamically manage the demand response program and cost-effectively align demand with supply.

Through Entryway, National Grid can segment customers, monitor and control a range of smart energy technologies, enable the smart meter HAN, and access full reporting and analytics, the company said.

As part of the Smart Energy Solutions Program, National Grid offers an “energy kit” of no-cost in-home technology options to its customers. The options include digital picture frames, smart thermostats, direct load control devices and smart plugs.

The solution includes CEIVA Energy’s Homeview customer engagement solution to collect detailed energy data directly from smart meters and present it to customers via a mobile app, website and the digital picture frame.  It also allows customers opt out of Peak Events and better control their smart devices, such as thermostats and plugs.

Approximately 11,000 Worcester residents are participating in the Smart Energy Solutions program; of those, 1,000 opted to enroll in one of the in-home technology options.

Results of the program show that Smart Energy Solutions customers who enrolled in one of the technology options saved an additional 20 percent on their energy bills compared to those who did not.

Further, a majority of Smart Energy Solutions participants reduced both electricity use and cost.

Of the 10,500 National Grid customers in the Smart Rewards Pricing program, which provides lower daily pricing in exchange for higher pricing during Peak Events, 60 percent have saved between $20 and $80 on their electricity bills.

Approximately 11,000 Worcester residents are participating in the Smart Energy Solutions program; of those, 1,000 opted to enroll in one of the in-home technology options.

Additionally, key insights about the program in areas such as outage management and customer service were incorporated into a grid modernization plan which National Grid submitted with the Massachusetts Department of Public Utilities.

Rajani Baburajan

[email protected]