Itron has signed a three-year contract extension with ScottishPower to provide a full suite of managed services to support more than 500,000 electricity prepayment customers throughout the U.K.
Itron will continue to help manage ScottishPower’s business processes and day-to-day tasks, including meter data, transaction and report management. Itron has provided ScottishPower with managed services since 2006.
This agreement will bring Itron’s support of ScottishPower past the 10 year mark.
Using Itron’s managed service offering and prepayment expertise, ScottishPower can operate more strategically at a lower cost and offer their customers continuing support as the UK transitions into smart metering.
“Prepayment metering in the U.K. is a complex operation that requires significant back office support. Itron’s professional delivery of their range of managed services translates well into improved consumer engagement and cost efficiency for ScottishPower,” said Colin Blair, commercial manager at ScottishPower.
Itron’s Managed Services provides prepayment services to more than 3.4 million homes across the U.K., including collection and processing of prepayment meter data (such as vending, debt and credit details) as well as issuing prepayment keys, providing tariff updates and delivering solution support.
“Our work with ScottishPower is another great example of the value our customers place on Itron’s knowledge and expertise combined with our capability to consistently deliver industry leading services,” said Nigel Hughes, Itron vice president of sales, marketing and deliveries for Energy in Northern Europe.