Sprint reduces paper purchases with electronic billing

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Sprint reduces paper purchases with electronic billing

By Greentech Lead America: Mobile major Sprint has
reduced its 64 percent of its annual paper purchases and saved a cumulative,
estimated total of $64 million since 2007.  Sprint’s paper reduction
efforts are part of the company’s focus on incorporating corporate social
responsibility into every touch point of its business.

Through a variety of reduction strategies including
sending bills to its wireless customers, the company has achieved this
significant milestone. More than 30 percent of Sprint accounts currently use a
paperless billing option.

“For years we have promoted electronic billing options as
convenient, environmentally friendly ways to view, analyze and pay their
bills,” said Scott Rice, vice president – IT Care and Billing Services at Sprint.

According to a study commissioned by Sprint and conducted
by BIGinsight, customers who receive their bills electronically tend to be more
satisfied with their billing than those who receive bills through regular mail.

“The study tells us that wireless customers who receive
their bills electronically are significantly more likely to be very satisfied
with the ease of reading and understanding their bills,” Rice added.

Sprint earlier this month introduced an inventive
two-in-one envelope. The ecoEnvelope allows customers to receive and remit
payment using the same envelope, making bill payment easier, minimizing mail
costs, reducing paper use, and lowering the environmental impact.

Sprint leads wireless industry in green power

Sprint Nextel moved up from No. 20 to No. 13 on the U.S.
Environmental Protection Agency’s (EPA’s) Fortune 500 Green Power Partner list,
and to No. 26 on the National Top 50 list highlighting the largest green power
purchasers.

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