LCEC selects Oracle to support its customer experience initiatives

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LCEC selects Oracle to support its customer experience initiatives

Greentech Lead America: LCEC, an electric distribution
cooperative serving a five-county area in Southwest Florida, has selected
Oracle.

LCEC plans to upgrade its existing Oracle Utilities
Customer Care and Billing application, to support its customer experience
initiatives. The utility is working with Oracle Consulting on the
implementation and upgrade.

Using Oracle Utilities Meter Data Management and Oracle
Utilities Customer Care and Billing, LCEC plans to improve the information it
presents to its 200,000 customers on monthly bills and through its Web
self-service offering.

“We are pleased to support Lee County Electric
Cooperative as it embarks on its smart grid initiatives. With Oracle, LCEC can
organize vast quantities of consumption data generated by automated meters and
turn it into intelligence that helps them run their business more effectively
across every department,” said Rodger Smith, senior vice president and general
manager, Oracle Utilities.

Oracle applications enable the utility to consolidate
storage of interval metering data, allowing it to provide near real time usage
and cost information to customers. The utility hopes to see a decrease in
customer call volume through Web self-service adoption growth.

The utility will leverage the integration of Oracle
Utilities Meter Data Management and Oracle Utilities Customer Care and Billing
to improve its meter-to-cash process — enhancing master data synchronization,
batch billing, bill cancel/re-bill and online billing. The integration will
help LCEC reduce costs and accelerate time to revenue.

LCEC selected Oracle Utilities Smart Grid Gateway to
provide a single point of connection between existing and future smart grid
devices and applications. The utility plans to use the solution to handle
common advanced metering infrastructure (AMI) processes, including remote
connect/disconnect and meter status. The solution will also enable efficient
and timely flow of data to appropriate applications.

“The software’s interoperability should give us the
scalability and functionality we need to improve our operational efficiency,
streamline our processes, and enhance service delivery while empowering our
customers with information to understand their usage,” said Frederic Kunzi,
chief information officer, Lee County Electric Cooperative.

 

[email protected]

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