Echo Managed Services wins billing contract from Coliban Water

Amanda Finnis, CIO of Coliban Water

Echo Managed Services announced that it has won its first international contract from Coliban Water in Victoria, Australia to supply Aptumo, an innovative SaaS billing software solution.

Aptumo – a cloud-based, utility customer billing solution built on the Salesforce platform — will help Coliban Water to improve the billing experience for its customers.

Coliban Water, one of the larger regional urban water corporations in Victoria, Australia, covering approximately 20 percent of the region, will be replacing its existing billing platform.

“We needed an information management system that is easy to use, provides accurate data, has rich reporting capabilities and allows our customers to engage with us how and when they want,” Amanda Finnis, CIO of Coliban Water, said.

“Having been at the heart of the highly-regulated UK utilities sector for over 20 years, we have a deep understanding of what clients and their customers need – and we’re looking forward to the project ahead,” Nigel Baker, managing director of Echo Managed Services, said.